Privacy policy
Preamble
Laurentides Experts-Conseils recognizes the importance of preserving privacy and is committed to implementing effective measures aimed at protecting the confidential nature of the personal information that it collects and processes in the course of its activities.
Who is the policy for?
This policy applies to any natural person who communicates or interacts with us, regardless of the means used, whether you are a customer or someone who uses our platforms or services. We also collect personal information when people respond to our job offers or are hired (employee file).
Responsible for the protection of personal information (PRP)
The person responsible for the protection of personal information is the President. He may designate members of his team for certain aspects of the protection of personal information. If you have a question, concern or complaint regarding the protection of your personal information and our practices in this area, you can contact the Personal Information Protection Officer by email at resshum@laurexco.ca
Collection of information
We may collect information when you browse our site, when you request a quote, when you communicate with us by email or by telephone. The information collected may include your name, email address, telephone number, address, browsing data (e.g. cookies, IP address), and your payment information when you pay an invoice.
Use of information
The information we collect from you may be used to:
• Respond and follow up on requests for services, online or by telephone;
• Carry out the mandates for which we have been mandated by one of our partners;
• Carry out analyzes and statistics on our customers and the use of our services, in order to better understand the needs of our customers and improve our website.
Confidentiality of information and disclosure to third parties
While providing our services, we may share some or all of your personal information that we have collected with third party service providers who provide services on our behalf.
These service providers help us operate our business. They provide office, legal and other professional services, respond to customer inquiries, process credit card and other forms of payment, send email and postal mail, operate data centers hosting calls and data, providing software and technical solutions, managing our marketing and advertising campaigns and analytics services (e.g. tracking the effectiveness of our marketing campaigns and analyzing use of our websites and applications). We require these service providers, who may be organizations and individuals, to limit their access to and use of your personal information to what is necessary to provide their services, and to respect the personal information and security and data protection procedures.
Information Protection
We implement a variety of security measures to maintain the security of your personal information collected through our website. We also protect your information offline. Only employees who need to perform a specific job (for example billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.
Duration of retention of personal information
We retain your personal information for as long as we have a legitimate need to do so. Even if you have stopped doing business with us, we must retain certain information because, among other reasons, the law or our code of ethics require it. When this information is no longer needed, it is destroyed. As part of the process of destroying information, we follow strict rules and take care to prevent any unauthorized person from having access to it. See the “Information lifecycle and retention periods” section.
Consent
By using our site and providing us with your information by email or telephone, you consent to our privacy policy.
Information life cycle and retention periods
We retain personal information for as long as necessary to fulfill the purposes specified in this policy, unless otherwise required by law. We take reasonable steps to ensure that personal information is secure against loss, unauthorized access, disclosure, alteration or destruction.
Additions to validate
Why is your information collected and used?
We collect, use and disclose information to better serve you and to fulfill our obligations to you and other parties and under applicable laws. Knowing that you are helping us understand your needs allows us to communicate effectively with you and provide you with the services you want. In addition to the purposes set out in this policy, we collect, use and disclose your personal information for the following purposes (the “Specified Purposes”):
• Evaluate, establish and maintain an employment relationship or a commercial relationship;
• Determine service rates, administer accounts, make and receive payments and fulfill contractual obligations;
• Provide you with the services you have requested, including responding to inquiries and other requests for assistance;
• Researching, developing, managing, protecting and improving our services, including conducting surveys that provide us with feedback;
• Ensure the consistency and quality of our products and services or those of our suppliers;
• Develop and manage our knowledge and precedent management systems and databases;
• Investigate and resolve complaints;
• Track your use of our websites;
• Monitor your use of our WiFi network on or near our properties;
• Maintain appropriate operational records;
• Facilitate business transactions, including the evaluation, execution, monitoring and management of investments;
• Carry out commercial transactions;
• Perform the functions required or authorized by law;
• and for any other purpose to which you consent.
Legal bases for collecting and processing your information
At the time your personal information is collected, subject to applicable laws, we rely on several legal bases to collect and process your information. Generally, we will only collect or process personal information where we are legally required to do so, where the processing is necessary to perform contracts we have entered into with you (or to take steps at your request before entering into a contract with you), for our legitimate interests in operating our business, to protect our property and your property, our rights and your rights or our safety and security, or where we have obtained your consent, and, in each case, this will be done only to the extent necessary to fulfill that obligation, interest or purpose.
We value you, your rights and your privacy interests. Therefore, when we collect or process your personal information based on our legitimate interests, we make sure to consider any potential impact on you and your rights.
Where we obtain your consent subject to legal requirements, this consent may be withdrawn as described in more detail below. If you withdraw your consent, this will not affect the lawfulness of any processing we carried out before that withdrawal. Once we have received notice that you have withdrawn your consent, subject to applicable laws and this Privacy Policy, we will no longer process your personal data for the purposes to which you initially consented, unless we have another legitimate reason to do so in law.
Law application
Sometimes we need to disclose personal information to the police, government agencies or other law enforcement officials. If a criminal incident occurs at one of our properties, we may disclose your personal information related to that incident to the police. We may also disclose your relevant personal information when completing a police report or responding to a police request.
Insurers
We share information with our insurers, as well as those pursuing or defending legal action, when an incident occurs at one of our properties and the information is reasonably necessary to make a claim or report. insurance. This may include video surveillance, incident reports and other relevant data which may include your personal information.
Other permitted reasons. Except as noted above, from time to time we may disclose your personal information to:
• A financial institution, on a confidential basis and only in the context of receiving payment, providing a guarantee or other financing arrangements;
• A person who, in our reasonable judgment, provides or requests the information as an agent;
• Any other party or third party, where you consent to such disclosure or where disclosure is required or permitted by law.
We will not disclose your personal information to any unaffiliated third party without your prior consent, except as provided in this Personal Information Policy or as permitted by applicable laws.
Your rights
Right to access your personal information
If you wish to access personal information that we hold about you, you can submit a written request to the Personal Information Protection Office of Laurentides Experts-Conseils using the contact details indicated below. To avoid delays in obtaining your information, please provide sufficient detail to allow us to identify you and find the specific information you request.
Once your request is verified, we will provide you with a reasonable opportunity to review your personal information. You will generally have access to your personal information within 30 days of receiving your request. We may extend this 30 day period for up to an additional 30 days if meeting this deadline would unreasonably interfere with our business operations, or if the time required to undertake the necessary consultations to respond to your request would make this period impracticable. to respect.
Please note that there may be instances where access may be restricted in accordance with the law. We will notify you of the reasons why we restrict access due to legal or regulatory restrictions. Among other reasons, we may restrict your right to access information that is prohibitively expensive to provide, contains references to other persons and cannot be disclosed for legal, security or commercial proprietary reasons, or who are subject to legal privilege.
We do not charge administrative fees for processing your access request. However, if you require copies of your personal information or need access to your information in a specific format, we will provide you with an estimate of what it will cost us to fulfill your request and we will obtain your consent before incurring any costs on your behalf.
Right to rectify erroneous information
To minimize the possibility that inappropriate information will be used to make a decision about you, we take steps reasonably necessary to ensure that the information we collect is accurate and complete for the purposes for which it is collected.
We know that some of the purposes for which we collect your information, for example when you submit a request for our services, are very important to you, and we take this into account. We also take reasonable steps to ensure that your personal information remains accurate, complete and up-to-date. However, we do not regularly update personal information without a business reason.
If the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected. If we have disclosed your personal information to others, we will inform them of this correction where possible. If you ask us, and if it is possible and legal to do so, we will also inform you to whom we have disclosed your personal information so that you can communicate with them directly.
Right to deletion
You can contact us to withdraw your consent to the use of your personal information or to ask us to delete your personal information if we no longer need it.
Sometimes we will still need to retain your personal information after you have asked us to stop using it and delete it. If this is the case, we will inform you. For example, we may be required by law to retain your personal information, or we may need this information for our accounting records. We may also retain information if we believe there is a risk of litigation or the information is related to an investigation. If your information is in electronic form, it may be stored in our backup data. If so, we will keep them until we replace or delete our backups.
Right to dispute
You have the right to ask questions, request additional information and challenge our compliance with this Privacy Policy and any applicable laws. We will investigate all complaints regarding the processing of your personal information in a manner that is fair and equitable and takes into account your privacy rights and interests, and we are committed to resolving such complaints. If we determine that a complaint is justified, we will take appropriate action, including changing our policies and practices, if necessary.
If you are not satisfied with the explanations provided or the steps we take to correct a situation, you will be informed of your other rights, including the right to file a complaint with the appropriate regulatory body, and you will receive clear instructions on how to do it.
No discrimination
You have the right not to be discriminated against for exercising your rights, and we will not take retaliatory or discriminatory action against you if you choose to exercise any of your rights.
Changes
We reserve the right to modify this policy when required. When we make changes to this policy, they will take effect immediately.
Date of last update: April 11, 2024